Sales Terms & Order Info
For quick and easy order processing, please submit your orders through our online portal, shopbulbrite.com, or email your orders to orders@bulbrite.com. If you have any questions please call us anytime between 8:30am – 5:30pm EST, Monday through Friday at 800-528-5555 and we’d be happy to help you!
Your order will ship SAME DAY if you get it to us within the times indicated below:
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ORDER CUT OFF TIME |
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Shipment Type |
Eastern U.S. (EST) |
Western U.S. (PST) |
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Parcel Shipments |
4:00pm |
1:00pm |
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Truck Shipments |
4:00pm |
1:00pm |
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Eastern U.S. States: |
Western U.S. States: AZ, AK, CA, CO, HI, ID, KS, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY |
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- Orders over $100 received by listed cutoff times will be processed and shipped same day. Orders under $100 will be assessed a $10 handling fee and will be processed and shipped by the next business day.
- All shipments are FOB our fulfillment facility in Summerville, SC.
- On orders totaling $1,200 or more for shipments within the contiguous 48 states, freight charges are waived provided the invoice is paid within payment terms.
- We hold ourselves to a very strict error free goal, but if your order doesn’t arrive the way you expected it to, let us know – we want to fix it! If an order or product doesn’t meet your expectations, send an email to returns@bulbrite.com describing the problem and we’ll work with you to find a solution.
- See back of this price book for complete terms and conditions.
- Please be sure to comply with the required order multiples when submitting your purchase orders as this will minimize any delays in processing your order and ensure our promise of same day delivery (see chart above) can be fulfilled.
If this doesn’t answer all your questions give us a call – we can’t wait to hear from you!
TERMS AND CONDITIONS
ORDER PROCESSING:
Submit orders through our online portal, shopbulbrite.com, or email orders to orders@bulbrite.com. If orders are emailed, the “Business Partner (BP) Number” must be visible on the order form. To find your business partner number, please contact your sales representative or email service@bulbrite.com
Our hours of operation are Monday through Friday from 8:30 AM – 5:30 PM EST.
ORDER CUTOFF TIMES:
To ensure shipping on the same day, orders must be submitted and entered into our system by the below cutoff times. Orders not submitted and entered will be shipped on the following business day or subject to expedited shipping surcharges.
SPECIAL ORDER SHIPMENTS:
To ensure special orders meet their requested ship dates, we request the following cut-off for orders.
Any order requiring Next Day Air, 2nd Day Air or LTL must be placed by 1PM EST.
Any full truckload shipments require 48 hour notice.
ORDER PROCESSING SURCHARGES:
Orders requested to be shipped on the same day but submitted past the cutoff time will be subjected to a late processing fee of $25 per order.
ADDRESS SURCHARGE:
Requests to change address once the order is entered in our system and processed for shipment will be subject to a $25 address change fee per order.
FREIGHT POLICY:
All shipments are freight collect, FOB our fulfillment facility in Summerville, SC. The customer is responsible for all expedited shipping charges.
FREIGHT ALLOWANCE:
All shipments are freight collect, FOB our fulfillment facility in Summerville, SC. Freight charges may be deducted from the invoice total ONLY if payment is received within the terms of the invoice. For inquiries regarding your company’s freight allowance, please contact service@bulbrite.com.
REFUSED SHIPMENTS:
Orders refused in whole or partial will result in a 25% restocking fee in addition to return freight charges.
CANCELLATION POLICY:
To provide excellent service, we process orders soon after they are received. We provide a cancellation notice policy of (1) hour from the time the order is placed. Orders cancelled after (1) hour are subject to a 15% restocking fee. Please call us at 800-528-5555 or email us at orders@bulbrite.com to inquire about cancellations.
DAMAGES/SHORTAGES:
Claims for damaged goods, concealed damages or short shipments must be submitted in writing and pictures must be submitted to returns@bulbrite.com or call our customer service team at 800-528-5555 within 5 business days of receipt. A signed receipt of goods serves as confirmation that the number of packages received has been verified as indicated on the BOL/packing slip and the shipment was delivered in good condition. Damage and shortage claims submitted without pictures may result in a partial refund.
Failure to submit a damage or short shipment within 5 business days of receiving the shipment can result in additional processing and shipping fees.
RETURN POLICY:
Requests for returns must be submitted in writing to returns@bulbrite.com. Return Goods Authorization number (RGA No.) and return instructions are issued for approved returns. RGA numbers are valid for 14 business days – Product must be returned in saleable condition in its original packaging, shipped at the customer’s expense. Shipping fees are non-refundable on non-defective returns. Unauthorized returns will be subject to a 25% restocking fee. Failure to return product in sellable condition will result in additional processing fee of up to $25 per transaction.
No returns are accepted after 60 days: Refunds are in the form of merchandise credit only. Correctly shipped merchandise is subject to a 15% restocking fee if the product is returned in a sellable condition within 30 days, and 25% restocking fee if the product is returned in a sellable condition within 60 days. Previously allowed freight allowances will be retroactively applied to orders that fall below the freight allowance order amount threshold as a result of merchandise returns.
Please note that all returns/defective claims originating from an end user must be handled through the distributor. Bulbrite is not responsible for processing end user claims. To inquire about warranties please contact service@bulbrite.com.
MINIMUM ORDER:
Our minimum order amount is $100. Orders under the $100 minimum will be subject to a handling fee. To inquire about handling fees please contact service@bulbrite.com.
ORDERING MULTIPLE QUANTITIES AND PLACING MULTIPLE ORDERS:
To enable efficient handling and shipping, please place orders using the “order multiple quantity” indicated for each SKU in the price book and when submitting orders. To enable efficient handling and shipping, please consolidate orders shipping to the same address when placing orders.
BACK ORDERS:
Back ordered items are automatically shipped as soon as the product becomes available and may be subject to additional freight charges. ETAs of back-ordered items are estimates and are subject to change.
If you wish to cancel a back order, please submit your request to service@bulbrite.com.
PRICING & AVAILABILITY
Prices and availability are subject to change without notice. Published prices do not constitute an offer and are for reference only. All orders are subject to acceptance and confirmation by Bulbrite. Please contact service@bulbrite.com with pricing and availability inquires.
MAP POLICY (Kibün by Bulbrite):
Kibün by Bulbrite Cordless Lights are subject to an iMAP Policy. Full details can be found at: https://bulbrite.com/pages/kibun-map- policy
SALES TAX EXEMPTION
For purchases to be treated as tax-exempt, we require valid, complete, and current resale or exemption certificates for the applicable states and jurisdictions. If a certificate is not on file, has expired, or is incomplete, applicable sales or use tax may need to be charged until updated documentation is received. As certificate requirements and renewal timelines vary by state, renewals may be required periodically and are solely the responsibility of the customer.
INVOICED PAYMENTS
The standard method of payment is via ACH or check. Payments made my credit card will be subject to a 3% surcharge where permitted by law.
Late Payments: Invoices are due according to stated payment terms. Past-due balances may, at Bulbrite’s option, accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, if less.
Collection Costs: Customer agrees to reimburse Bulbrite for reasonable costs of collection associated with past-due amounts, including reasonable attorneys’ fees, to the extent permitted by applicable law.
ADDITIONAL TERMS AND CONDITIONS FOR ORDERS SHIPPING TO CANADA:
Minimum order amount for Canada shipments is US $200. Orders under US $200 will incur a US $25 handling fee.
All invoices include a Harmonized Sales Tax, which includes both General Sales Tax and the Provincial Sales Tax as designated by the province to which the order is shipping.
Freight is allowed on invoices totaling US $1,200 or more for orders shipping to Quebec, Ontario, Alberta, British Columbia, Manitoba, and Saskatchewan. Freight is not allowed on invoices for orders shipping to all other provinces.
All payments must be made in USD.
Entire Agreement: These Terms, together with the applicable quotation or invoice, constitute the entire agreement between the parties regarding the sale of products and supersede prior or contemporaneous communications relating to those subjects.