Frequently Asked Questions

Submit orders through online portal, shopbulbrite.com, or email orders to orders@bulbrite.com. If orders are emailed, the “business partner number” must be visible on the order form. To find your business partner number, please contact your sales representative or email sales@bulbrite.com.

Our hours of operation are Monday through Friday from 8:30 AM – 5:30 PM EST.

To ensure shipping on the same day, orders must be submitted and entered in our system by the below cutoff times. Orders not submitted and entered will be shipped on the following business day or subject to expedited shipping surcharges.

To ensure special orders meet their requested ship dates, we request the following cut-off for orders.  

Any order requiring Next Day Air, 2nd Day Air or LTL must be placed by 1PM EST.  

Any full truckload shipments require 48 hour notice. 

To provide excellent service, we process orders soon after they are received. We provide a cancellation notice policy of (1) hour from the time the order is placed. Orders cancelled after (1) hour are subject to a 15% restocking fee. Please call us at 800-528-5555 or email us at orders@bulbrite.com to inquire about cancellations.

Claims for damaged goods, concealed damages or short shipments must be submitted in writing and pictures must be submitted to returns@bulbrite.com or call our customer service team at 800-528-5555 within 5 business days of receipt. A signed receipt of goods serves as confirmation that the number of packages received has been verified as indicated on the BOL/packing slip and the shipment was delivered in good condition. Damage and shortage claims submitted without pictures may result in a partial refund. 

Failure to submit a damage or short shipment within 5 business days of receiving the shipment can result in additional processing and shipping fees.

Back ordered items are automatically shipped as soon as the product becomes available and may be subject to additional freight charges. ETAs of back-ordered items are estimates and are subject to change. If you wish to cancel a back order, please submit your request to service@bulbrite.com.

If an order is submitted with an out of stock or discontinued item, you will be contacted directly by someone on our Customer Relationship team. When contacted, the team member will advise you on alternative or replacement products, or will give you an update on any backorder items.

All shipments are freight collect, FOB our fulfillment facility in Summerville, SC. The customer is responsible for all expedited shipping charges.

Freight Allowance

All shipments are freight collect, FOB our fulfillment facility in Summerville, SC. Freight charges may be deducted from the invoice total ONLY if payment is received within the terms of the invoice. For inquiries in regards to your company’s freight allowance please contact service@bulbrite.com.

To provide excellent service, we process orders soon after they are received. We provide a cancellation notice policy of (1) hour from the time the order is placed. Orders cancelled after (1) hour are subject to a 15% restocking fee. Please call our contact center at 201-531-5900, or contact orders@bulbrite.com to inquire about cancellations.

Our minimum order amount is $100. Order under the $100 minimum will be subject to a handling fee. To inquire about handling fees please contact service@bulbrite.com.

Ordering multiple quantities and placing multiple orders:

To enable efficient handling and shipping, please place orders using the “order multiple quantity” indicated for each SKU in the price book and when submitting orders. To enable efficient handling and shipping, please consolidate orders shipping to the same address when placing orders.

Expedited Shipping Surcharge

Orders requested to be shipped on the same day but submitted past the cutoff time will be subjected to a late processing fee of $25 per order.

Address Surcharge

Requests to change address once the order is entered in our system and is in processing for shipment will be subject to a $25 late processing fee per order.

Kibün by Bulbrite Cordless Lights are subject to an iMAP Policy. Full details can be found at:https://bulbrite.com/pages/kibun-map- policy

Contact productsupport@bulbrite.com to request your LED Compatibility Guides.

You can also request a physical catalog by sending your name, company, and address to marketing@bulbrite.com or view all our catalogs online in resource library online.

Yes. Some products have high rates of damage when they are shipped in quantities outside of the full case. These items are labeled as ‘do not break’ items, and must be shipped together.

By visiting the Definition of General Service Lamps (GSL) or
Full DOE 45 LPW Ruling page. If you have a specific question about an item # please contact us.

You can read the latest warranty information on our various lighting solutions here.

Minimum order amount for Canada shipments is US $200. Orders under US $200 will incur a US $25 handling fee.

All invoices include a Harmonized Sales Tax, which includes both General Sales Tax and the Provincial Sales Tax as designated by the province to which the order is shipping.

Freight is allowed on invoices totaling US $1,200 or more for orders shipping to Quebec, Ontario, Alberta, British Columbia, Manitoba, and Saskatchewan. Freight is not allowed on invoices for orders shipping to all other provinces.

All payments must be made in USD.

At the current time, we do not ship internationally.

Orders refused in whole or partial will result in a 25% restocking fee in addition to return freight charges.

Claims for damaged goods, concealed damages or short shipments must be submitted in writing and pictures must be submitted to returns@bulbrite.com or call our customer service team at 800-528-5555 within 5 business days of receipt. A signed receipt of goods serves as confirmation that the number of packages received has been verified as indicated on the BOL/packing slip and the shipment was delivered in good condition. Damage and shortage claims submitted without pictures may result in a partial refund. Failure to submit a damage or short shipment within 5 business days of receiving the shipment can result in additional processing and shipping fees.

Requests for returns must be submitted in writing to returns@bulbrite.com . Return Goods Authorization number (RGA No.) and return instructions are issued for approved returns. RGA numbers are valid for 14 business days – Product must be returned in saleable condition in its original packaging, shipped at the customer’s expense. Shipping fees are non-refundable on non-defective returns.

Unauthorized returns will be subject to a 25% restocking fee. Failure to return product in sellable condition will result in additional processing fee of up to $25 per transaction.

No Returns Accepted After 60 Days

Refunds are in the form of merchandise credit only. Correctly shipped merchandise is subject to a 15% restocking fee if the product is returned in a sellable condition within 30 days, and 25% restocking fee if the product is returned in a sellable condition within 60 days. Previously allowed freight allowances will be retroactively applied to orders that fall below the freight allowance order amount threshold as a result of merchandise returns.

Please note, all returns/defective claims originating from an end user must be handled through the distributor. Bulbrite is not responsible for processing end user claims. To inquire about warranties please contact service@bulbrite.com.