Can I change/cancel my order once it’s been submitted?

All orders can be added to, changed, or canceled if the order has yet to ship. Orders ship within a 48-hour period. Contact orders@bulbrite.com or 201-531-5900 to make the necessary changes.

What if my order arrived damaged?

Bulbrite would be happy to replace any goods that arrived in a damaged state! Please email returns@bulbrite.com or call 201-531-5900 to open a case regarding the damaged item so we can send a replacement as soon as possible. Note that all damage must be reported within five days of receiving the shipment in order to receive a replacement.

What happens if an item is out of stock or is discontinued?

If an order is submitted with an out of stock or discontinued item, you will be contacted directly by someone on our Customer Relationship team. When contacted, the team member will advise you on alternative or replacement products, or will give you an update on any backorder items.

What is Bulbrite’s return process?

If you would like to return your product, please contact returns@bulbrite.com.

Where can I access your catalog?

You can request an online version catalog on the Specification Sheets page. You can also request a physical catalog by sending your name, company, and address to marketing@bulbrite.com.

Are there quantity restrictions on some items? Why?

Yes. Some products have high rates of damage when they are shipped in quantities outside of the full case. These items are labeled as ‘do not break’ items, and must be shipped together.

How do I report a shortage on a shipment?

If you receive a shortage on a shipment, please email returns@bulbrite.com. All shortages should be reported within 5 days of shipment, and LTL shipments should be signed short on the Bill of Landing.

Do you ship internationally?

At the current time, we do not ship internationally.